Privacy Policy JayaKaya — Our Commitment Data Protection You

Welcome to the jayakaya Privacy Policy page. This document has been carefully prepared to clearly and transparently explain how we, jayakaya ("Platform", "We"), manage the personal information of our members and visitors to our website at jayakaya.onl.

This Privacy Policy applies to all information we collect when you use the jayakaya platform, including the website, mobile app, and all related services. It also covers data collected through your interactions with our customer support team and any written or online communications.

By registering and using the jayakaya platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

Jayakaya collects your personal data through several means: directly when you complete a registration form, during financial transactions, and automatically via tracking technologies as you use our platform.

Every piece of data we collect has a clear and lawful purpose. jayakaya uses your personal data responsibly for the following purposes:

• Account Management: Creating, verifying, and maintaining your account securely, including the required identity verification (KYC) process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions within the platform efficiently and securely.
• Platform Security: Detecting and preventing fraud, hacking, money laundering, and activities that violate our terms of service.
• Service Communications: Sending important notifications related to your account, transactions, promotions, and platform updates.
• Responsible Gaming: Monitoring wagering patterns to identify early signs of problem gambling and provide appropriate support.
• Legal Compliance: Fulfilling legal obligations under the PDPA 2010, Anti-Money Laundering Act 2001, and other applicable legislation.
• Service Improvement: Analyzing usage patterns to improve user experience, platform performance, and product offerings.

Jayakaya never sells, rents, or trades your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, we may need to share your data with certain parties in the following limited situations:

• Payment Providers: Financial institutions, banks, e-wallet providers (such as Touch 'n Go eWallet, GrabPay) and payment processors that require your information to complete transactions.
• Technical Service Providers: Server hosting companies, game software providers, and technology partners who help us operate the platform — all bound by strict data confidentiality agreements.
• Legal Authorities: Government agencies, law enforcement bodies, or courts that require your information pursuant to a valid court order or applicable law.
• Identity Verification Body: Third-party KYC verification services we use to verify the identity and age of our users.

In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the new entity. We will notify you in advance and ensure continued protection of your data in any such scenario.

The security of your personal data is jayakaya's top priority. We continuously invest in the latest security infrastructure to ensure your information remains protected at all times.

• 256-bit SSL Encryption: All data transmitted between your device and jayakaya's servers is encrypted using industry-standard 256-bit SSL encryption — the same standard used by leading banking institutions.
• Stored Data Encryption: Passwords and sensitive financial information are stored in encrypted format using the latest hashing algorithms and cannot be read even by our internal staff.
• Two-Factor Authentication (2FA): A 2FA system is available and strongly encouraged for all accounts to add an extra layer of security.
• 24/7 Monitoring: Our automated threat detection system monitors for suspicious activity around the clock and responds immediately to any unauthorised access attempts.
• Regular Security Audits: We conduct regular penetration testing and independent security audits to identify and address any system vulnerabilities.
• Internal Access Controls: Only authorized personnel with a legitimate business need may access user personal data, and all access is logged and audited.

Jayakaya uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the jayakaya platform. Cookies required for session security cannot be disabled while you are logged in.

As a jayakaya user and data subject under Malaysia's PDPA, you have certain rights regarding your personal data that we fully respect:

Jayakaya retains your personal data only for as long as necessary for the purpose it was collected, or as required under Malaysian law. We follow a "retain only what is necessary" policy to minimise data exposure.

• Active Account Data: Retained for the duration of your active account plus 7 years after account closure, in accordance with financial legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with the Companies Act and Inland Revenue Board (LHDN) requirements.
• Security Logs: Retained for 12 to 24 months for security incident investigation purposes.
• Support Communication Records: Retained for 3 years for quality control and dispute resolution purposes.
• Cookie & Analytics Data: Automatically deleted according to the defined retention period (see the Cookies section).

Once the specified retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with your identity.

Jayakaya is a platform exclusively intended for individuals aged 18 Years and Above. We do not knowingly collect personal data from individuals under the age of 18.

If you are a parent or guardian and believe your minor child has registered on the jayakaya platform, please contact us immediately at [email protected] so we can take prompt action.

Jayakaya reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or added platform features.

• You will be notified of any material changes via an in-platform notice or an email to your registered address at least 14 Days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the date of the latest version.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the revised policy.
• Previous versions of the Privacy Policy are available upon request through our support team for reference.

We encourage you to review this page periodically to ensure you stay up to date on how we protect your information.

If you have any questions, concerns, or complaints regarding how jayakaya handles your personal data, our Privacy team is ready to assist you.